Cancellation a Product To return a product you have purchased: 1. Log in to your mahmoodandsons.com account using your registered email address and password. 2. Click on your name displayed on the top right-hand corner of the page. 3. Click on My Orders from the drop-down menu. 4. Locate the order you want to cancel. 5. Click on cancel Item against the product you want to cancel.
Cancellation Policy Customer can cancel their order within 24 hours (or before order shipped); refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
Frequently Asked Questions (FAQs)
Returning a Product
To return a product you have purchased: 1. Log in to your mahmoodandsons.com account using your registered email address and password. 2. Click on your name displayed on the top right-hand corner of the page. 3. Click on My Orders from the drop-down menu. 4. Locate the order you want to return. 5. Click on Return Item against the product you want to return.
Q. I received a defective/damaged item, can I get a refund?
In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.
Q. I received a wrong item, how can I return it?
In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 7 day returns.
Q. How long does it take the courier to collect the returned items?
Typically, Courier representative will contact you within 3-5 days from the day you requested a return. However, it might sometimes take up to two weeks for a courier to collect the item.
Q. How can I receive a refund if I paid by Credit Card?
If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement or Cash U, depending on individual’s bank process.
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